Report: full-text (pdf) Damning report says in 95% of cases, those investigating the complaints had been from the companies under investigation. The report says: "In the past year only 29% of cases alleging misconduct by
Report: full-text (pdf) Damning report says in 95% of cases, those investigating the complaints had been from the companies under investigation. The report says:
“In the past year only 29% of cases alleging misconduct by named officials and contract staff were handled in time. Investigations into these misconduct complaints have in our assessment remained poor. Only 8% of complainants were interviewed, thus kicking off an inequitable consideration of the complaint. We found that 89% of investigations were neither balanced nor thorough, and that as a consequence, 83% of replies were indefensible.”
Migrant complaint policy shake-up (BBC News, link)